KB URBAN APPAREL POLICIES
REFUNDS, RETURNS AND EXCHANGES
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All items purchased are final sale. We do not offer returns, exchanges, or refunds for any items purchased. This includes regular price, sale, and items purchased using sale codes. Please be sure to select the correct color and size when purchasing. Please EMAIL US if you receive the wrong or a defective item.
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WRONG OR DEFECTIVE ITEMS
If your item is a different size or color from what you ordered we will be happy to exchange it for you. You may be issued a full refund for defective items. Please EMAIL US within 7 days of receiving your order if you receive the wrong or defective items. Include your order number, name and email used on the order. Be sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item. Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you should expect with each KB Urban Apparel purchase!
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PROCESSING TIME
Orders will be processed and shipped within 5 - 7 business days from the time you place your order. When your order has been shipped, you will receive an email with tracking information. The estimated USPS Priority Mail delivery time is 1 - 3 days. Processing and delivery times may vary during the holiday season. USPS is responsible for the delivery of your package. In the event you are unable to locate the package marked “in-transit” or “delivered” we recommend contacting your local post office.
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SHIPPING ADDRESS ISSUES
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To ensure you receive your order in a timely fashion please be sure to enter your address correctly. KB Urban Apparel or Juneteenth Unity Games will not be responsible for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments. It is the customer's responsibility to provide the correct shipping address information at the time of purchase. We are unable to make changes to orders once they have been placed in our system.
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RETURNED PACKAGES
If your order is returned to KP Urban Apparel by USPS due to any address discrepancies you will be refunded your purchase amount minus shipping costs.